Hendy Renault Dacia Tunbridge Wells

My experience with the dealership was great.

Hendy Renault Dacia Tunbridge Wells staff were good because, James answered all my questions, showed me around every detail of the car & all do I didn't take out any of the packages on offer he was still very helpful

I was happy with the service at Hendy Renault Dacia Tunbridge Wells because we have been looked after very well since the day one we booked in and the last day we
Got the car by kieron Matthew. He is very helpful and professional that he was able to fill us up with information and details of the car.

Also we got a follow up call by James as kieron was on training which means they care and concern about after sale.

Thank you for the sale team . The car is perfect . We are very happy.

I would not recommend Hendy Renault Dacia Tunbridge Wells because I had a number of issues. Initially was told finance was cheaper, which it wasn’t. I was told to do the break pads would cost me 4-500 pounds. This error was then corrected in fairness. I was also told from the beginning that the car had a full service history, from Peter the sales manager and from Jack it then turned out to not be the case when I was very close to buying. The vehicle arrived with a loose and wobbly centre console/arm rest, also there was an immediate tire pressure warning came up when taking the vehicle out for a drive. The battery was also almost flat too. During paperwork part I was sent paperwork that was incorrect and had to be done multiple times. I then received paperwork with another persons email address on, which if I’m not mistaken is a data protection breach. This worries me if my data will be dealt with in a similar fashion? Overall the whole thing was a bit of a mess really. I was told that Jack had only been with the business for a week when taking on my sale. If this was the case he should of had more guidance as there was a lot of problems we encountered as detailed previously. To be fair to him he was always pleasant, polite and did his best. I just felt he was thrown in at the deep end a bit it seemed which is not his fault. Things like the service history though, that is not an error that should be made by anyone. I still don’t have any kind of paperwork that shows a receipt or anything. Documents were available to sign but once done I don’t have access to them.

Hendy Renault Dacia Tunbridge Wells were really helpful and I'd recommend them because they gave me options on things I had not thought about. Their service is excellent and everything was explained in an easy to understand way. Morgan Jordan was helpful and very professional. Thanks to him we purchased a better deal for us.

My experience at Hendy Renault Dacia Tunbridge Wells was cracking because Kieron made the whole process very easy and smooth. Very pleased with the vehicle.